Terms & Conditions

Last updated: 5th January 2026

Welcome to www.oliverjames.com.au (“Website”).
These Terms & Conditions (“Terms”) govern your use of the Website and any purchase of products made through it.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Us

This Website provides information about Oliver James and offers selected products for sale within Australia.

Contact details:

  • Email: hello@oliverjames.com.au

  • Postal address: 176 Newell St, Cairns City, Queensland, 4870, Australia

2. Use of the Website

You agree to use this Website only for lawful purposes and in a way that does not:

  • infringe the rights of others

  • restrict or inhibit anyone else’s use of the Website

  • involve hacking, scraping, or interfering with site operations

We may suspend or restrict access if we reasonably believe these Terms are breached.

3. Product Information & Availability

We aim to provide accurate descriptions, images, and pricing. However:

  • colours and packaging may differ slightly from images

  • product availability may change without notice

  • we reserve the right to withdraw or modify products at any time

If an error occurs (for example, pricing or stock), we may cancel or amend your order and will contact you promptly.

4. Ordering & Payment

Orders are accepted once payment is successfully processed.

We accept major payment methods as displayed at checkout.
You are responsible for ensuring your details are correct when placing an order.

We may refuse or cancel an order where:

  • payment is not authorised

  • we suspect fraud or misuse

  • the product is unavailable

If an order is cancelled after payment, you will receive a refund.

5. Shipping & Delivery

We deliver within Australia only (unless otherwise stated).

Estimated delivery times are provided as a guide and may vary due to courier delays or circumstances beyond our control. Risk in the goods passes to you upon delivery.

If an item arrives damaged or does not arrive, please contact us as soon as possible so we can assist.

6. Returns, Refunds & Consumer Rights

Your rights under the Australian Consumer Law are protected.

You are entitled to a refund, repair, replacement, or other remedy where a product is:

  • faulty or unsafe

  • significantly different from its description

  • not fit for purpose

We may ask for reasonable proof of purchase.

Change-of-mind returns are at our discretion (where permitted) and may require the item to be:

  • unused

  • in original packaging

  • returned within a reasonable time

Nothing in these Terms limits your statutory rights.

7. Intellectual Property

Unless otherwise stated, all content on this Website — including text, images, logos, graphics, and layout — is owned by or licensed to us.

You must not:

  • copy, reproduce, or distribute content

  • use our trademarks or branding

  • create derivative works

without our prior written permission, except as allowed by Australian copyright law for personal, non-commercial use.

8. Third-Party Links

This Website may include links to third-party websites. These are provided for convenience only.

We do not control, endorse, or accept responsibility for third-party sites or their content. Accessing them is at your own risk.

9. Disclaimer

The Website includes general information about hospitality, leadership and related topics.
It is not professional advice and should not be relied upon as such.

To the extent permitted by law, we are not liable for loss arising from:

  • reliance on Website information

  • technical errors, interruptions, or viruses

  • unauthorised access to our systems

Our liability is limited as permitted under the Competition and Consumer Act 2010 (Cth).

10. Limitation of Liability

Nothing in these Terms excludes liability where it cannot be excluded by law.

Where permitted, our liability is limited to:

  • replacing the goods, or

  • paying the cost of replacement

as appropriate in the circumstances.

We are not responsible for indirect, consequential, or incidental losses (such as lost profits or data).

11. Privacy

We handle personal information in accordance with our Privacy Policy, available on this Website.

By using the Website or purchasing products, you consent to our collection and use of your information as outlined there.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will take effect when posted on this page.

Your continued use of the Website after changes are made constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Australia, and you submit to the jurisdiction of the courts of Australia.