Privacy Policy
Last updated: 5th January 2026
Welcome to www.oliverjames.com.au (“Website”, “we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).OAIC
Who we are
Oliver James (“Oliver James”, “we”, “us”) operates the Website. This Privacy Policy applies to all personal information collected through the Website or otherwise in connection with our services in Australia.
Contact details:
Email: hello@oliverjames.com.au
Postal address: 176 Newell St, Cairns City, Queensland, Australia, 4870
2. What Personal Information We Collect
We may collect personal information that you voluntarily provide when using our Website or engaging with our services, such as:
Contact details (name, email address, phone number)
Order details and purchase history
Messages you send us (contact forms, email)
We may also collect technical and usage information automatically through cookies and analytics tools. This may include:
IP address
Browser type and settings
Pages visited and time spent
Referring URLs
This information helps us administer the Website and improve your user experience.
3. How We Collect Personal Information
We collect personal information:
When you submit forms on our Website (e.g. contact forms)
When you communicate with us by email or phone
Through cookies and tracking technologies
We do not collect personal information unless it is reasonably necessary for one or more of our functions or activities.OAIC
4. Why We Collect Personal Information
We use your personal information for purposes including:
Selling our products
Responding to enquiries
Improving our Website and services
Sending newsletters or marketing communications where you have consented
Meeting legal and compliance obligations
5. How We Use and Disclose Personal Information
We may use and disclose personal information:
To our employees, contractors, agents, or service providers who assist in delivering services
To third parties where required by law
To trusted partners that help us operate the Website or provide services
We will not sell personal information to third parties.
Cross-border disclosure
If we disclose personal information outside Australia (for example, to cloud hosting providers or analytics partners), we will ensure appropriate safeguards are in place and will comply with APP 8 requirements.OAIC
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to collect information about your use of the site. Cookies help us personalise content, analyse trends and administer the Website. You can manage your cookie preferences through your browser settings.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include technical and organisational security measures.
8. Access and Correction
Under the APPs, you have the right to access the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the contact details above.OAIC
9. Complaints
If you believe we have mishandled your personal information, you may contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.
If you remain unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).
10. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations and to resolve disputes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of any linked sites and encourage you to review their privacy policies.